View a protected PDF in Adobe Acrobat Reader DC or Acrobat DC (on authorization).Which features are supported with the integration and which ones are not? * Azure Information Protection leverages the common infrastructure provided by Microsoft Information Protection and is part of the Microsoft Information Protection solution set. Adobe Acrobat DC (both Std & Pro) (version 010.20064 and later).Adobe Acrobat Reader DC (version 010.20064 and later).If you have any other issues or the problem persists, please open a support ticket by sending an email to Be sure to include your operating system type and version, and the Acrobat Reader version, which can be found on the Help->About Adobe Acrobat Reader.Which Adobe products have integrated Microsoft Azure Information Protection?įollowing products have integrated Microsoft Information Protection*: Please see this page for more information about the sandbox protections settings: To fix the problem on Adobe Acrobat Reader DC version 2019 and above, please go to the Edit->Preferences->Security (Enhanced) page and uncheck the setting that says ' Run in AppContainer' under the Sandbox Protections heading.Īfter restarting Adobe Acrobat Reader, you will be able to open PDF files directly from the Windows Client mounted drive again. This cache is usually in the user's Windows local profile by default. As a result, the document will not download from the CentreStack cloud to it's proper local cache. The cause of this error is an Adobe Acrobat enhanced security setting that forces documents to open in a sandbox.

Error # 2 happens if your access point is a local IP address, or the localhost domain. I believe error #1 happens if your windows client access point is an external IP address or website URL. The disk containing this file is not available. Access Denied.Ģ-There was an error opening this document. This article is applicable to you if you are getting one of the following error messages when attempting to open a PDF file from the Windows Client mounted drive.ġ-There was an error opening this document. Sometime in early 2019, Adobe released an Adobe Acrobat Reader DC update that disrupts some users of the CentreStack Windows Client.

Adobe acrobat reader not working on mac